Orders lost between the table and the kitchen
At the table“We asked for one without onions.”
In the kitchen“The slip just says two uttapam.”
Full house. Calm floor.
Every order, call and bill reaches the right person. Nothing lost between the table and the kitchen.
One live system for your customers, waiters, kitchen and counter.
Dine-in, takeaway, self-serviceOne system for every way you serve
No app for customersThey scan the table and order
No new hardwareRuns on the phones and tablets you have
Set up with youWe load your menu and train your team
Sound familiar?
The three moments owners tell us about most, and four more below. Tick the ones that happen at yours.
Customers waiting to be noticed
At the table“We've waved twice. Is anyone coming?”
On the floor“I thought you had table 4.”
Ready at the pass, but nobody picks it up
At the table“Is our order even being made?”
At the pass“That's been ready for ten minutes.”
Four more moments
Bills that take longer than the mealThe bill is asked for, seen and settled without anyone waving.
Bills that take longer than the meal
At the table“We asked for the bill a while ago.”
At the counter“Nobody told us.”
Money that quietly slips awayA table can't be cleared while it still owes money.
Money that quietly slips away
The owner, at closing“Why don't the numbers add up?”
On the floor“Someone cleared table 9.”
Service that depends on who's on shiftThe restaurant's memory lives in the system, not in one person.
Service that depends on who's on shift
At the table“Service was so much better last time.”
On the floor“Ravi's on leave. He knew all the tables.”
Finding out when it's too lateYour manager sees what's going wrong while there's still time to fix it.
Finding out when it's too late
The review“Lovely place. Terrible service.” ★★☆☆☆
The owner“Why am I only hearing this now?”
Your food. Your customers. Their cut.
Delivery apps bring orders. But they take a share of every bill, and they keep your customer too.
₹1,00,000 of orders through an app. About ₹40,000 left for the restaurant.
After commissions, discounts and deductions, says the Bengaluru Hotel Association. Restaurant India, July 2026
The reality
8–28%
commission Bengaluru restaurants say they pay Swiggy and Zomato on each order, before ads, discounts and payment fees.
Bruhat Bengaluru Hotels Association, via The Week, July 202643%
higher menu prices, at worst, just to recover the platform's cut.
BBHA, via Free Press Journal, July 202637%
commission for cloud kitchens at the top end, the NRAI told the Competition Commission.
The News Minute, 2022Hidden
customer details. The NRAI complained of data masking, so your regulars belong to the app.
NRAI complaint to the CCI, via The News Minute
With Avenzo
Your own ordering app. Your orders stay yours.
- Customers order from youFrom the QR on your table, or your restaurant's own link on Instagram, WhatsApp and Google. Dine in, takeaway and self-service.
- Money goes straight to youOnline payments go to your own payment account. Cash and UPI at the counter too.
- You set the pricesYour menu, your prices. No discounts you didn't agree to, no paying for a better rank.
- Every order on recordWho ordered what, when, and how they paid, in one place.
Take your orders back
Avenzo doesn't deliver. Keep the apps for delivery if you need them, and take every other order yourself.
Follow one order.
The same order on a busy night: how it goes today, and how it goes with Avenzo.
T7Table 7 orders 2 uttapam (one without onions) and 2 filter coffees
-
1
Taking the order
TodayThe waiter writes a slip. “No onions” gets squeezed in, or forgotten.
With AvenzoOrdered from the table or the waiter's phone. The kitchen sees every note.
-
2
Cooking and serving
TodayThe chef shouts “ready”. The waiter is at another table. The food waits at the pass.
With AvenzoThe kitchen taps Ready. Table 7's waiter knows straight away. Late dishes turn red.
-
3
During the meal
TodayThey want more coffee. They wave, and wave again.
With AvenzoOne tap calls their waiter, and they can see someone's coming.
-
4
Paying the bill
TodayThe waiter walks to the counter and back. Sometimes the table is cleared before it's paid.
With AvenzoThe counter sees the bill request instantly. Cash, UPI or online. The table can't close until it's paid.
Today4handoffs, each left to slips, shouts and memory
With Avenzo1live order that everyone sees, from table to bill
Now picture every table, every service. That's where a busy night is won or lost.
See it with your own menuThe numbers behind
a bad service.
60%
Restaurant staff turnover in India hit a record 60% in 2023.
The people carrying your service in their heads keep changing.
3 in 4
quick-service workers in India stay less than three years.
Training never really ends.
16%
of quick-service orders have problems customers notice and report.
Roughly one order in six. (US study)
7 in 10
diners say a slow bill can make them skip dessert.
The wait at the end costs you the last order. (France)
8%
of diners admit they've left a restaurant without paying.
Some because service was too slow. (UK, 2026)
~8×
a month, the average Indian eats out or orders in.
Every visit is a chance to win a regular, or to lose one.
India's food services market is heading for ₹7.76 lakh crore by FY28. The restaurants that win it will run like one team.
NRAI India Food Services Report 2024In a restaurant, nothing
goes wrong just once.
One misheard order doesn't cost you one dish. Follow it through.
- 1It's made again.Ingredients, gas and your chef's time, spent twice.
- 2The table waits longer.It turns later, and the people at the door wait too.
- 3The mood of the meal changes.One mistake colours how they remember everything else.
- 4A regular stops coming.Often without a word. Sometimes with a review.
It isn't your people.
It's what connects them.
Most restaurants still run on paper slips, calling out across the floor, memory and WhatsApp groups. When it's quiet, that works. When it's busy, that's exactly where things break.
Everyone sees their part.
Nobody sees more than they should.
Each person gets exactly what their job needs. Choose a seat.
Owner
Know your restaurant without standing in it.
- Right nowWhich tables are waiting, what's delayed, what needs someone.
- Who did whatEvery order, every service and every payment, with a name on it.
- Every daySales and service in one place, without collecting slips at closing.
- In controlYour team, your menu, your rules.
Manager
Run the floor before it runs you.
- One live viewWhat's delayed, what needs action, what's simply waiting.
- Step in fastReassign a table, settle a bill, sort out a mistake.
- Keep it freshUpdate the menu, mark items sold out, adjust tables.
Waiter
Less running. More serving.
- Their tablesWho's seated, what they ordered, what they're waiting for.
- Requests that find themCalls for help and bill requests from their own tables.
- Ready when it's readyKnows the moment an order is up at the pass.
Kitchen
Clear orders. No handwriting. No shouting.
- Every order, clearlyEvery note, in the order it came in.
- One tapPreparing, ready, or sold out.
- Just the kitchenNo bills, no customer details, nothing in the way.
Cashier
Bills that match what was served.
- Ready on requestThe counter sees a bill request the moment it's made.
- Cash, UPI, onlineEvery payment recorded against the right table.
- Closed properlyA table only closes once it's settled.
Customer
Their own table, nothing else.
- Their orderWho ordered what at the table, and where it is.
- Their requestsHelp and the bill, with a tap.
- Their privacyOthers at the table see a name, never a phone number.
Skip the wait.
Not the meal.
For your customers, Avenzo simply feels like great service.
- No install needed to scan and order.The menu opens straight from the table.
- Order when they're ready.No waiting to catch someone's eye.
- Know their order is on its way.From the kitchen to the table.
- Help and the bill, with a tap.And they can see someone's already on it.
- Friends order together.One table, one bill, however many phones. Numbers stay private.
Most restaurant software starts at the billing counter. Avenzo starts at the table.
One record for every visit
Orders, requests and the bill all belong to the same visit, with who did what and when.
Decided in one place
Prices, permissions and payments are set centrally, so no two screens can disagree.
Your rules, kept
Who can take orders, collect money or close a table. Avenzo holds everyone to it.
CafésCasual and family diningFine diningQuick serviceDarshinis and self-serviceBars and lounges
Built for how India pays
Cash, UPI and online payments, each against the right table.
Works on what you have
Phones, tablets and computers. Nothing extra to buy.
Your data, protected
Each restaurant is kept separate, and each person sees only their part.
A team you can reach
Based in Bengaluru. We set Avenzo up with you, around your restaurant.
How connected is your restaurant?
Six quick questions. One honest answer.
Make every service run like your best one.
See Avenzo with your own menu and tables. We'll walk you through it and answer every question.
Prefer email? info@avenzotechnologies.in
FAQ
Do my customers need to download an app?
No install needed to scan and order. The menu opens in the phone's browser from the code on the table. Frequent diners can use Avenzo account features on the web to see their orders.
Do customers have to order on their phones?
No. Waiters can take every order at the table, exactly as they do today. Ordering from the phone is something you choose to offer, and you decide whether those orders go straight to the kitchen or wait for a waiter to accept them.
Will my staff find it easy to use?
Each person only sees what their job needs: waiters see their tables, the kitchen sees orders, the counter sees bills. That keeps every screen simple, and we help you set it up and train your team.
Do I need to buy new hardware?
No. Avenzo runs in the browser on the phones, tablets and computers you already have.
Does it work for takeaway and self-service?
Yes. Dine-in, takeaway and self-service all run through the same kitchen. For takeaway and self-service, orders reach the kitchen once payment is confirmed, and customers collect them with a pickup code.
Which payments can I accept?
Cash, UPI and online payments, each recorded against the right table or order. Online payments go to your own payment account.
What if someone copies a table's QR code?
A code only tells Avenzo which table someone is at. It doesn't let them order, see the bill or join the table on its own, and you can replace a table's code at any time.
How do we get started?
Book a free demo. We'll show you Avenzo with your own menu and tables, then set it up together with your team.
Follow Avenzo on Instagram.
Stories from restaurant floors, kitchens and the people who run them.